How can we help?

Common questions

• How do I sign in to the owner console?

  Go to the owner sign-in page on harmonyreception.com, enter your owner email, and we will email you a one-time sign-in link. Open the link within a few minutes to reach your dashboard.

• How does Harmony set up a new dental office?

  Your Harmony team adds your practice, learns from your website so the assistant knows your services, then turns on your AI phone line when you are ready. You can follow progress on the client page in the owner console.

• How does the office portal work?

  Each office invites staff by email. Each person gets a personal sign-in link to /portal for activity, appointments, and limited settings — no owner console password required. When someone is signed in, Harmony support chat knows their name and role from that portal session (not other teammates).

• How do patients book online?

  From the client page in the owner console, create a public booking link you can share by text or email. Patients pick an open time without creating an account.

• How do appointment reminders work?

  When reminders are enabled, patients receive a text or email about a day before their visit. You can adjust templates and timing with your Harmony setup or by contacting support.

• Where do I connect integrations?

  Open Setup → Keys in the owner console. Voice, billing, and website connections are stored securely there—never paste keys into email, chat, or shared documents.

• How is Harmony Reception priced?

  Light is $349/month with 300 minutes, Mid is $699/month with 900 minutes, and Pro is $1,299/month with 2,000 minutes. Extra minutes are $0.35 each. Email support@harmonyreception.com for plan questions or a custom quote.

• What is the website chat widget?

  Many practices add Harmony chat to their website so patients can message the office online. This Help page is for practice owners learning the product—not the patient chat on your site.

• How do I pause or resume call answering?

  On the client page in the owner console, use Agent controls to pause or resume your AI receptionist. Changes apply in Harmony right away; your phone or voice provider may take a few minutes to catch up.

• How do SMS confirmations work?

  When text messaging is on, patients can confirm or cancel appointments using replies that match templates you configure. The appointment still updates in Harmony even if a text cannot be delivered.

Chat with help

Ask a question below. Answers come from the FAQ on this page. If you are already signed in, we can tailor guidance to your practice.